No words can describe on how blessed we are to have met Mr. James Redd. He is sincere, compassionate, kind, ready to listen, caring, honest, sympathetic, emphatic and Godly. He guided us thoroughly on how to navigate insurance work and clean-up after my daughter's tragic death. I thank God for him. He is such a blessing to us.May you continue to bless others, James!
I was pleased with how the company handled the unfortunate situation. They are very good at knowing what needs to be done and providing me with excellent advice. They help me with every process. I recommend them.
James Redd and DJ offer a great service. We are very grateful that they were able to come and do an assessment the same day we called and come to fix our problem. Our crawl space is clean and safe. Thank you so much. We highly recommend Aftercare service .
James and his crew were very professional. The worked quickly and diligently to remove trash and items from our house. They are trustworthy and friendly. I highly recommend Aftercare with James and his crew. I plan to use them again.
After the death of a family member I needed a cleaning service to take care of our loved ones home. We are located several states away and I wanted a local company in the Newport News area. I contacted Aftercare and the owner, James, answered the phone. He took care of everything with compassion and was very accommodating to our schedule as we came from out of town. In a very difficult time for us, James and Aftercare took a lot of burden off our shoulders. He even messaged me to make sure we made it back home ok. First class operation and I HIGHLY recommend Aftercare.
We had a sewer leak in a tight crawl space. Not a fun job. Aftercare came in and was johnny on the spot. Made us a priority and cleaned everything up by the next morning. With the professionalism and overall optimism, a true delight to work with. Would definitely recommend.
James and his team did an excellent job cleaning and replacing material in our basement and crawl spaces. He was very quick to respond to my initial call, provided a fair price and was able to get the job done quickly. He is pleasant and easy to work with. I would highly recommend him and his company to get your job done!
Aftercare is phenomenal. Super helpful and professional. The crew was super enthusiastic about getting the job done in spite of how nasty it was and that made me feel like I was in good hands. If I could give them more than 5 stars I would. Thanks again James and the Aftercare team!
I had a great experience with AFTERCARE. They were prompt with their appointment, even a little bit early. They were professional & made sure we were fully satisfied before accepting payment. There was no way i could have accomplished on my own what they were able to do in literally under 3 hrs. I would definitely recommend AFTERCARE!
James and his team are incredible. Same day service no matter how bad the job is. One of the services are company provides is plumbing which involves a good amount of raw sewage leaks, James is there within 24hrs to get the job done and keep us on schedule! I can’t thank him enough for the headaches he saves us.
James and his crew did an amazing job with the aftercare of my uncles apt after he passed away. We were so impressed after we went in the apt when they were done. We highly recommend these guys for anything you need done.
I call aftercare when my warranty co told me that they didn't clean out a crawl spaces from a broken pipe that had been leaking sewage into the crawl space, the pipe had to be broken for a very long time because of the amount of waste that after care remove needless to say Mr.Redd and his team came on time and did an excellent job and was finished before I was ready for work and his price was very fair and I really appreciate all his professionalism and attention detail great job!!!
James and his team were incredible. A few days before Christmas I discovered a sewage pipe busted and my crawl space was completely contaminated. He was out within a few hours to assess it and had everything cleaned up with 24 hours. Not only that but his suggestions on what to document with photos helped tremendously for my insurance claim. His team was wonderful, the job well done and the clean up fantastic. They were a great blessing.
We found out we had about a 12 foot radius of raw sewage under a our house because our pipes had busted when we were unaware. Mr Redd came out the day before Christmas Eve and completely cleared it out as well as sanitize and deodorized the area. The price was definitely reasonable and we were so grateful for them to come out right before a major holiday. They were very professional and very quick. We would definitely use them again if needed and they are highly recommended in our books.
My wife and I recently found that we had a sewage leak beneath our house and we wanted to get the problem solved as quickly as possible. Thankfully I got in contact with James, after finding Aftercare through a google search. From first talking to him we knew everything was going to be alright, he just has a way of putting you at ease with the situation. He did his initial inspection and gave a fair estimation on the work. We agreed and he and his team promptly got to work pumping and digging things out that NOBODY would want to deal with. While down there he found that there was a larger issue than what was previously thought but he kept going and finished the job in a timely manner and did not waiver on his initial pricing quote. Once the work was complete he properly treated the area in the crawl space, cleaned up the mess, and hauled the rubbish away. I could not be happier to have found such a genuine down to earth guy that is HONEST and FAIR. From my wife and I, thank you James.
These company was very professional and quick. Great service from start to finish. They are very knowledgeable and know what to do with cleaning the house in the most difficult time. I would highly recommend them.
Aftercare is a phenomenal company owned by a great guy. James was extremely sympathetic of the situation at hand. Called him and he was willing to come and clean up immediately. Very fair priced and quick. Highly recommended!!!
James and his crew did a phenomenal job clearing out an entire single family house which was completely hoarded with items in just one day. It took two dumpsters to complete the job as well. The crew were very polite, hardworking, punctual and disciplined. I totally recommend their services hands-down for whole house removal services!
I would like to thank James Redd and his AFTERCARE team members for the services they provided me. During a very emotional time, my family was treated with upmost care and concern from start to finish. We could not have asked for a more professional, caring and attentive team to help my family and I get through. I highly recommend Mr.Redd and his team and GOD BLESS them for what they do.
I cannot say enough good things about James Redd and his Aftercare crew. James is extremely responsive, professional, and highly knowledgeable. He is one in a million. James was a life saver in cleaning the biohazard left by a family member's untimely death. James is soothing and caring in dealing with the survivors. He immediately arrives, assesses the situation, makes and recommends a plan, and is unbelievably adept at and patient with dealing with the emotions of the situation. The clean up job was top notch and extremely thorough. James Redd is an answer to prayers. Despite the sad, sad circumstances, we feel very blessed to have been able to work with James Redd. I am very thankful for and grateful to James for all of his help. I highly recommend James Redd and his crew without reservation.
My husband and I had a raw sewage leak throughout our crawl space and we are extremely fortunate that we found James Redd from Aftercare. I made an after hour phone call, and James answered immediately. He was at our home early the next morning with a professional assessment of the damage, and a reasonable estimate. His team wasted no time whatsoever, taking care of the problem. James conducted himself in an extremely professional, responsive manner. Our damage was taken care of promptly, safely and thoroughly. I have told everyone I know about Aftercare's services. There is not a better company to turn to with a situation such as this. Highly, highly recommend.
On Behalf of Mary Martin:"Excellent service, professional, down to Earth, fast and proficient, explained the entire process! He is a man who lives by a handshake is a man worth doing business with till the end of time. I highly recommend his work and abilities to all. His work made our house look like new. Couldn't ask for better! "
James and his team were very quick, thorough and professional. We had a sewage leak under our house in January and other cleanup companies had 2-3 week backlogs because of so many broken pipes during the snow storm after Christmas. James came out within an hour when I first called him. I hope I never need his services again but I would definitely call him first if I do..
James is a VERY professional business man and I respect his company and the service he provided 100%. I had a sewage spill in my crawlspace and he came and cleaned the mess from that and from a horrible SERVPRO job. His crew went above and beyond! These guys have a dirty job but I must give them credit, they do their job with pride and professionalism! I have no problem paying them because they have done a job well done!Thank You James.Tara
Aftercare is a wonderful company. They have helped me out on numerous occasions with great outcomes each time. They are very professional and caring individuals who take their work very seriously without losing their sense of compassion no matter the situation. They always go over every aspect of what I am to expect of the work I have requested of them, and are very responsive to every concern I have ever had during the process. I have in the past, and would in the future recommend them to anyone who is in need of their types of services.
What an amazing company. After a friend’s suicide they were called. They took an incredibly emotional situation and did a thorough and complete job of returning the home back to ‘normal’. What a blessing that a company like this exists.
"Honest James" is not as honest as he makes out to be. Hired this company to clean out my aunts home after her death. Unfortunately, she was a hoarder and the mess was more than we could handle. Upon our first meeting James Redd seemed honest and willing to help us. We trusted that he would do everything he said he would. During the cleaning we realized he wasn't concerned about salvaging anything that was valuable. He threw away a bag that was on a bench in the backyard that contained my aunt's tax returns, a phone charger, and an antique cane. Whenever I questioned him about it he went to his truck and retrieved the head of the cane (which he had gone through the trouble to take off of the actual cane) and gave it to me. I cannot help but wonder what else he took without asking.He left an old refrigerator that we had specifically asked him to take. We were exhausted and didn't realize the fridge had been left until after they had all left. I called him hoping he would come back to get it. Nope. We are stuck with it. Told US to take it to the landfill. 2 women (1 - 70 yr old with a bad knee, and one 51 yr old with recent spine surgery) loading a fridge up and taking it to the landfill - SURE, we'll get right on that!He charged us $5,000.00 to do the job, which he initially said would be 2-3 days work filling 2-3 dumpsters. Turned out to be 2 days, 2 dumpsters, and we're done. Now I have to pay $50 more to get a copy of my aunt's tax returns from last year and will end up also paying someone to come haul away the fridge. YEAH. My advice to anyone who hires this company is watch your items carefully. Better yet, shop around for another company.
My experience with Aftercare was a blessing to say the very least!!!Unfortunately I had a family member pass away in their home and we needed the professionalism of the Aftercare Team and that’s exactly what we received.Mr. James Redd was the kindest most polite professional that we could’ve ever asked for. I gave him a call and he fit us in the very same day!The service that he and his team provided to us was OUTSTANDING!!!!! I highly recommend Aftercare!!!!!!!!!!
Aftercare helped us clean up at a foreclosed property. It was hazardous and messy work. James and his team were professional, quick and responsive. They made sure they did the job thoroughly. Here’s hoping you never need this kind of service, but if you ever do Aftercare is definitely the company to call.
After my girlfriend took her own life in my house, Aftercare took care of everything. The service was fast and courteous. If you ever need this sort of service, I believe that they will take care of it.
i will describe this company as impressive! From my first call to the end of the cleaning they did for me i was treated with professional service. Great communication and the team work throughout the job. I found it amazing as they cleaned in such a dangerous environment they always were in a positive mood! peace of mind, thank you AFTERCARE !!!!
What an experience! Aftercare was very CARING and PROFESSIONAL. Every aspect of their work, from the initial assessment and estimate to the actual cleanup was completed with dignity and professionalism! They stayed until I was completly satisfied with the job. John and his team are true professionals and I could not recommend them more highly!!
My wife was a wreck after our rental property was abandoned and trashed. Destroyed furniture, mattresses, carpet, animal droppings, rotten food, and fleas everywhere. This guy showed up to do an estimate the morning she called him, and everything was GONE the following day, even the dumpster. It would have taken us weeks just to empty the place and I can't imagine having to do it. The price we paid was much better then I would have expected considering the speed, quality, and nature of the work. Thanks so much!
Very compassionate, caring. I called AfterCare/Mr. Redd by referral. I didn't know what needed to be done, nor the state of things, which by the few accounts I was up to hearing were quite bad. I was out of state and was able to rely on him completely. When I got into town, he came by the location to make sure that I was okay, not just with the job, but okay to be at the location working on my dad's papers and just generally okay. For all that this has been and still is a trying time for me, I have been very blessed in the caring, compassionate people I have dealt with in handling my father's death, especially Mr. Redd.
I unwittingly bought a house that had been overrun with opossums in the crawlspace. I called Aftercare and they came over and cleaned the whole crawlspace inside and out in just a single day. The opposums also destroyed everything I had in the garage and they cleaned that top to bottom, including scrubbing and sanitizing the floors and walls. I was so thankful to see what a good job they did fixing all the insulation and replacing the moisture barrier, and scrubbing everything thoroughly. I would definitely use them again in a moments notice, they really do provide a great service.
James with AfterCare was very professional through the whole process of cleaning out a very nasty house that we were dealing with. He was quick to supply a quote and take care of the situation even though the house was far from his office. Although it was a somewhat unpleasant situation he made it easy and we will not hesitate to deal with him and AfterCare in the future.
My family and I used Aftercare for a very large house cleanup project for a relative which was a lot more work than we could handle by ourselves in the timeframe we needed to do it. James was quick to respond to my call for an estimate at the house. He and his crew spent 3 days doing the cleanup which would have taken us 3-6 months to do ourselves! They were very reliable, prompt, quick, and charged a fair and reasonable price for the work done. I would definitely recommend using Aftercare!
Aftercare was great to work with, came out on Saturday night to assess the problem, were there Sunday morning fixing it. Did a thorough job, and were willing to work with us on payment as we fought with the insurance company. I would recommend them to anyone with a similar (sewage cleanup) problem.
There are no words of gratitude that our family can possibly express for the amazing job Aftercare did restoring our crawlspace, not to mention our confidence that our home is now safe and secure from the environment James Redd discovered upon inspection. He led us through the process of having our crawlspace treated and has been a trusted advisor when we faced decisions for next steps.The contractors who replaced our ductwork after James Redd's team completed the crawlspace restoration were amazed and asked repeatedly for cards for Aftercare--they have never seen this quality of work and were extremely careful during their duct replacement project. They completed the job early since the space was so clean and easy to navigate. Send business cards!!! Thank you Aftercare. May God Bless you James!
Very professional. Showed up on short notice and was on time and very patient while we made arrangements to get inside. Once inside, they did everything they could to help us. Extremely compassionate and understanding.We are very Blessed to have chosen the right company to take care of a critical situation.
We have been using this company for years to help families dealing with biohazard situations. Aftercare is very professional they are always available and we will continue to recommened them to any one who is dealing with any type of blood waste cleanup!
I had a busted sewage pipe in my crawl space that the plumber would not even attmept to fix until I had the area cleaned out. The plumber gave me James' number and after I called, he was there within the hour. James gave me a estimate and was back with a crew the next day and took care of cleaning out the extensive damage under my house. I hope I never have to use him again, but if I do, I have no hesitation on calling him for fast, courteous, and efficient service. I highly recommend this company.
I am very happy I found this company! James and his crew were professional, thorough and courteous. After we made the initial call they arrived the next day ready to work. The price was fair and I have already recommended them to someone else! If I ever need any major clean up this is the only place I will call.
I needed a family members apartment cleaned out after they had passed. My time was limited with funeral arrangement, family visiting and living out of town myself. I removed the personal effects and was relieved that aftercare would take it from there. They responded immediately, priced the work reasonably and catered to my hectic schedule. They coordinated everything through the complex, handled the disposal of hazardous materials and left the apartment in condition to turn over. James and his staff were professional, compassionate and I was confident that I could trust them. During a very trying and vulnerable time, Aftercare was a godsend. I highly recommend their services and will use them again.
This company is truly amazing they were at my home immediately after I called them. They found the broken sewage line that the plumber could not. They dug out all the sludge in the crawl space and the smell was gone by the end of the day. They filled two trucks up with bags of waste left no trash in my yard. Aftercare is the company to use if you have sewage contamination under a home.
My experience with Aftercare was outstanding, the company kept me informed of there every move. They never performed any work without explaining to me why it needed to be done. The gentlemen that performed the work were very professional and very knowledgable, the most pleasant experience I could have had due to such a horrific sewage spill and the clean up process was thorough and speedy. Thank you
I recently had discovered that my sewage pipe under my house cracked and leaked under my crawlspace. I tried calling several companies to try and get an estimate and even explained to the companies the severity of the issue but no one could give me a time when they'd be able to come. One company even suggested the earliest they could come was the following week, and that was just for an estimate! One company had 3 locations and none of them answered. After contacting one company they called me back to tell me they only could do the crawlspace and couldn't clean the sewage and recommended I called Aftercare. Ironically, upon my initial search I over looked aftercare because I didn't see much info on them, and wasn't sure if they'd be able to help...Exactly the opposite!!!!! By the time I called Aftercare, it was about 3 in the afternoon and I was out of options. Not only did James assure me he'd be coming out the next day but he was very thorough in explaining to me the process they would do even down to the millimeter size of the plastic they'd be using for the moisture barrier. The day he and Mark came to do the estimate they even let me go under my house with them and we were under there for approx. 30 minutes going over all the details and made sure all my questions were answered before we came out the crawl space As per my insurance agent he requested I get another estimate but I didn't need another estimate, I knew I wanted Aftercare to do the work. Sorry this is so long but I highly recommend Aftercare! They came through when there wasn't time to waste, while my family stayed at a hotel I replaced the sewage pipe while they attended to the crawlspace. We started on Monday and Wednesday we were done. My family and I greatly appreciate the work Aftercare did. I will recommend them to everyone I know. Thank you James, Mark, Walt and DJ.-David Johnson and Jannecca Velez
I recently purchased a home and after having some plumbing issues resolved was told that raw sewage had spilled under the house (2-3 inches standing filth). I called ServPro who directed me to James Reed, AfterCare. James promptly called me back and explained in detail the process for clean up. He was thorough, professional and courteous. Before he would except payment he requested that I have someone go behind his work to ensure I was completely satisfied. I would highly recommend AfterCare to everyone.
Aftercare was Awesome. They came in and cleaned up a major sewage leak at my home when another company could not. Aftercare kept me informed every step of the way and completed the job when they told me it would be done. Aftercare was very professional and I am truly happy that I found them and I highly recommend them.
We were referred to Aftercare when we acquired responsibility for a house in which an unattended death was not discovered for a month. The deceased occupant was a hoarder and had at least two cats left to fend for themselves while the house sat empty for two years. James Redd met us at the house, walked through and confirmed what we suspected. The inside was toxic and unhealthy, reeking of indescribable odors. Whatever had been of value was no longer retrievable. It was not safe to even try to salvage anything. Everything had to go. James was very professional and gave us an accurate estimate and timetable for cleaning out the house. Since we live in another state, we entrusted the clean up to James and his team and returned a week later to inspect the results. We were very pleased and would recommend James and Aftercare without reservation. Now the house can be prepared for selling. Thank you James and Aftercare. You were a Godsend in a very difficult situation.
We had a pest problem in the garage, the rodents seemed to be gone but the aftermath of them was something I did not want to clean up. I saw the Aftercare website, it was the first legitimate site I had found. I called James, he answered and was nice. He was in the area and came over about 15 minutes after I called. I had a quote in less than 5 minutes after he got there. It was a done deal for me. He explained everything, he was very thorough and the minute I gave him the go ahead he got to work, even though his crew hadn't gotten there just yet. He encouraged me to ask any questions that come up. I was very pleased with the work, the professionalism and how nice he and his group were. Though, I would rather not have problems at my home that cause me to call him out to clean up another mess, I wouldn't hesitate to do so and I highly recommend him to anyone needing help.
I had an emergency that occurred at my property in Hampton, VA. I live in Wisconsin. I located Aftercare via the web. They were the only one to answer the phone when I called. James had me a quote for the cleanup within a hour of hanging up the phone with me. He promptly called me back and explained the entire cleanup in detail. After he completed the work, he had me verify the work with someone local before accepting payment. He was prompt, polite, courteous and professional throughout the entire duration. He even followed up a few weeks afterwards to ensure that the work was satisfactory to his own standards. I am hoping I never have another emergency, but if I did, I would call Aftercare again!
I have been using aftercare services for years. They can provide just about anything. They have been excellent in providing quality service as fast as you need them. I will always use aftercare as long as I am alive and I will recommend them to anyone and everyone that I can. On a scale of 1 to 10, I give them 100+!
Dear JamesAftercare is the best. I had a sewage pipe in my crawl space that came apart and flooded it out. They came out gave a quick and the most reasonable price. The whole process was quick and painless, and the outcome was amazing. They took all the trash that the construction company left under the vapor barrier and made the dirt under it level again. It looked and smelt great. I would definitely recommend them to anyone. THE BEST BY FAR. Thank you so much.
We contacted Aftercare upon discovering a sewage leak underneath the crawlspace in our new (to us) home. After contacting the party responsible to no avail, nor having any luck with our homeowners insurance, James stepped in and offered quick service and professional advice. Not only did he keep us informed every step of the way, he was also very assuring and offered some key advice to make sure we didn't have to just chalk it up as a loss, since this was no fault of our own. Even when news of the state of our crawlspace got progressively worse, he was very comforting and made sure we knew exactly what was going on. The process was quick and completely done on our time. I would definitely recommend Aftercare to anyone who needs this kind of work done. This is definitely one occupation you wish you would never need, but this is life and if/ when it happens, call Aftercare. Apologies for the long review, but I just can't thank them enough.
1/6/13 I used AFTERCARE in my Grandmother's home after her "accident". I could not have been more happy with the service. I called James and he was at my grandmother's within and hour to give me a quote. I wasted my time and got estimates from 2 other companies. I went with AFTERCARE because the quote was way lower than the other two companies. When i called James back, he was there the same day and all the work was completed in less than 24 hours. When he was done, the room looked better than it has in years. I am extremely happy with the entire process. I would recommend AFTERCARE to anyone who needs anytime type of specialized cleaning. Trust me, call him first and forget calling anyone else, you will just waste your time. Thank you James for the prompt professional service, i couldn't have asked for anything better.
Thank you James,For helping our family at the worst time with the gruesome task of cleaning our mother's living room.Your considerate kindness and patience working through the aftermath explains how aftercare really does care about people "afterwards."Teri, Sandy, Kitty and I thank you and your team deeply and genuinely.Most Sincerely,Virginia Belvin